At CES 2025, Delta Air Lines made waves by showcasing groundbreaking innovations that aim to transform the future of air travel.
From AI-powered assistance to an in-flight entertainment system, Delta is setting new standards for passenger convenience and technological advancements in aviation.
Delta Concierge
At the heart of Delta’s announcements is the Delta Concierge, an AI-powered assistant integrated into the Fly Delta app.
This virtual assistant is designed to provide proactive support, simplifying travel with personalized features.
Set to roll out throughout 2025, it offers both voice and text interaction, guiding passengers from trip planning to in-flight assistance.
Features of Delta Concierge
- Travel Documentation Alerts: Receive notifications for expiring passports and visa requirements.
- Destination-Specific Updates: Get weather updates to better plan your travels.
- Airport Navigation Assistance: Receive real-time directions to bag drops, Sky Clubs, and departure gates.
Delta’s Concierge goes beyond a typical chatbot, incorporating advanced large language models to offer proactive advice and personalized service for a seamless travel experience.
For SkyMiles members, Concierge will also integrate with Delta Sync Wi-Fi and seatback systems, providing even more in-depth assistance during flights.
The Future of In-Flight Entertainment
Delta is introducing a revolutionary in-flight entertainment system, billed as the “first cloud-based system,” set to launch in 2026. This innovative system will bring passengers a host of new features, elevating the in-flight experience to new heights.
Features of the New In-Flight Entertainment System
- 4K HDR QLED Displays: Experience sharper visuals and richer colors.
- Bluetooth Connectivity: Effortless pairing with personal devices such as wireless headphones.
- 96-Terabyte Storage System: A massive media library, ensuring a broad selection of movies, TV shows, and music.
SkyMiles members will enjoy exclusive perks, including free access to YouTube Premium and YouTube Music during flights, further enhancing the entertainment experience.
While other airlines like United have rolled out similar features, Delta’s combination of cloud technology and exclusive subscriptions places it at the forefront of inflight entertainment innovation.
The Fello’fly and Joby Initiatives
In a nod to sustainability, Delta announced its collaboration with Airbus on the fello’fly project, inspired by the flight patterns of geese.
This concept involves planes flying in formation to reduce fuel consumption. Although it faces regulatory challenges, the initiative showcases Delta’s commitment to eco-friendly aviation.
Delta’s partnership with Joby Aviation brings electric vertical takeoff and landing (eVTOL) air taxis into the fold.
These air taxis promise to revolutionize urban mobility, offering a cleaner, quieter, and more efficient method of airport transport, starting with major hubs like JFK, LGA, and LAX.
Multi-Modal Travel Partnerships
Delta’s focus on seamless travel extends beyond the skies. The airline has forged partnerships with Uber and Joby Aviation to provide a fully integrated travel experience from home to destination.
Uber Partnership
- Miles for Rides: SkyMiles members can earn 1 mile per dollar on UberX rides to/from airports, 2 miles on premium rides, and 3 miles on Uber Reserve rides.
- Uber Integration: An Uber car will be waiting for passengers as soon as they leave the terminal, ensuring a smooth transition from flight to destination.
Joby Air Taxi Service
- The partnership with Joby Aviation introduces eVTOLs for faster and more sustainable travel to key airport hubs.
Delta Air Lines Centennial Year
CES 2025 marked a pivotal moment for Delta, as the airline celebrated its centennial year with bold innovations that redefine the travel journey.
CEO Ed Bastian highlighted Delta’s commitment to merging digital advancements with physical travel experiences.
From AI-powered assistants to multi-modal partnerships, these innovations signal a future of smarter, more connected journeys for passengers.
